Refund policy

Return Policy (Rewritten Version)

We offer a 30-day return window, meaning you have 30 days from the day you receive your order to request a return.

To qualify for a return, your item must be in the same condition as when you received it—unused, unworn, with all tags attached, and in its original packaging. You must also provide the receipt or another proof of purchase.

To begin a return, email us at support@naturalessentialoils.us.
Returns must be sent to the following address:

Viale Boschetti 24 Castiglione delle Stiviere (MN) 46043

If we approve your return request, we will send you a return shipping label and detailed instructions on how to return your package.
Please note: Items sent back without requesting a return first will not be accepted.

You can always email us at support@naturalessentialoils.us.if you have questions about returns.

Damages and Issues

Please check your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us right away so we can review the issue and resolve it for you.

Exceptions / Non-returnable Items

Some items cannot be returned, including:

Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care products (e.g., beauty items)
Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, feel free to contact us.

We also do not accept returns for sale items or gift cards.

Exchanges

If you want to exchange an item, the quickest method is to return the item first. Once your return is approved, you can place a new order for the product you want.

European Union 14-Day Cooling-Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days for any reason.
Items must still be unused, unworn, with tags, in their original packaging, and you must provide proof of purchase.

Refunds

After we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, we’ll issue a refund to your original payment method within 10 business days.

Please remember that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your return was approved, contact us at support@naturalessentialoils.us.